Virtual visits
You’ve got options when it comes to your care
When you don’t feel well, the last thing you want to do is go anywhere. That’s why we try to make things easier by offering virtual visits. Whether you have the flu or allergies or you are looking for confidential support for depression or substance use, you can talk with a provider online by phone or video, in the comfort of your home. All you need is your mobile phone1, tablet or computer.
Learn more before you start a virtual visit
Virtual visits are good for:
- Abdominal pain
- Allergies
- Bladder/urinary tract infection
- Bronchitis
- Coughing
- Diarrhea
- Fever
- Migraine/headache
- Pink eye
- Rash
- Seasonal flu
- Sinus problem
- Sore throat
- Stomachache
- Yeast infection
- And much more, including depression, stress, anxiety, substance use, bipolar and autism
Choose other care for:
- Testing and treating COVID-19
- Anything that needs a hands-on exam
- Anything that needs a lab test or X-ray
- Cancer or other complicated conditions
- Chronic conditions
- Sprains/broken bones or injuries requiring bandaging
If you are experiencing a medical emergency, you should seek appropriate emergency medical assistance such as calling “911.”
Virtual visits with your local provider
UnitedHealthcare Community Plan is committed to helping you get the care you need outside of your provider’s office with virtual visits. Ask your provider if they offer virtual visits. Or call Member Services at the number on the back of your member ID card to find a provider near you.
Virtual visits for your mental health
Your mental health is important. If you need to talk to someone, virtual visits make it easy to find and get support from a therapist or counselor. Using liveandworkwell.com opens in a new tab, there’s often no wait and behavioral health appointments are easy to make and keep. Plus, you’ll be able to talk in a safe space about how you feel in the privacy of your home.
Here are some other ways to connect and take care of yourself:
- Live and Work Well: Log in to liveandworkwell.com opens in a new tab with your access code. Or select your UnitedHealthcare Community Plan from the drop-down menu.
- Sanvello: An on-demand emotional support mobile app is available to many members to help you cope with stress, anxiety and depression. Eligible UnitedHealthcare members must register using their UnitedHealthcare member ID card.
- The National Suicide Prevention Lifeline: Offering 24/7 support through an online chat called Lifeline Chat. You can also call 1-800-273-8255 or TTY 1-800-799-4889 for support.
- The Crisis Text Line: A free resource available 24/7 to help you connect with a crisis counselor. Text “Home” to 741741.
Virtual visits and COVID-19
Please note, virtual visits are not able to test for, treat or provide direction on how to get a vaccine for COVID-19. Please contact your primary care provider or consider other care options if you need care for COVID-19.
Get help to understand your benefits
If you have questions about your benefits, sign in to your health plan account or call the number on your member ID card. We can help you understand your coverage, find a health care provider or connect you with a nurse.
Ready to start your virtual visit?
Set up a myuhc.com account if you don't already have one or sign in to get started.
Footnotes
1. Data rates may apply.↩
2. Certain prescriptions may not be available, and other restrictions may apply.↩
Check your official health plan documents to see what services and providers are covered by your health plan. Virtual visits are not an insurance product, health care provider or a health plan. Unless otherwise required, benefits are available only when services are delivered through a Designated Virtual Network Provider. Virtual visits are not intended to address emergency or life-threatening medical conditions and should not be used in those circumstances. Services may not be available at all times or in all locations.