Checklist to prepare for a virtual visit

3 simple steps to help you get ready for your visit

Virtual visits connect you with a provider from the comfort of home or work. Call Member Services at the number on the back of your member ID card to find a provider that offers virtual visits. If you already have a provider, ask them if they offer virtual visits.

With the convenience of a virtual visit, you can get access to quality care. Virtual visits may also be a great way to stay on top of your health and stay at home. Here are 3 simple steps to help you prepare for a smooth visit.

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1. Get yourself ready

Take a few minutes before your virtual visit to prepare.

  • Quiet space: Choose a quiet area to avoid interruptions from family and pets
  • Good lighting: Position yourself in a well-lit room and try to avoid windows in the background that can cause glare
  • Comfortable spot: Find a place to settle in for your visit, like sitting at the kitchen table or in a comfy living room chair
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2. Get your information ready

Have your questions and information on hand.

  • Questions: Jot down questions about symptoms, procedures or prescriptions
  • Medications: List your prescriptions, over-the-counter medications, plus vitamins and supplements, along with your pharmacy name and address
  • Insurance: Keep your UnitedHealthcare Community Plan member ID card handy for easy access
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3. Get your tech ready

To ensure a smooth experience, take a few minutes to check your tech.

  • Connect: Test your internet signal to ensure it’s strong
  • Charge: Plug in or charge up your selected device — mobile phone, computer or tablet
  • Position: Steady your camera by propping it up in front of you instead of holding the device
  • Access: Follow any special instructions from your provider, like downloading an app or setting up an account

 

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Troubleshooting tips

Test: Test the audio and video on your device 10 to 15 minutes before your virtual visit

Speed: Consider closing other apps to help avoid a slow internet connection and distractions

Volume: Check that the microphone on your device is on and the volume is up, not on mute


 

Common Questions