Do's and Don'ts for Submitting Claims
 Here are some very helpful tips we would like you to review before submitting your claims online.
We've organized them into two different sections to help you understand what to do and what not to do
when it comes to submitting claims.

Do
 
  • Circle names and dollar amounts on receipts in ink.
    •  
  • Make sure your scanned documents are in black and white. Color images can be difficult to read.
    •  
  • Once scanned, make sure all of your receipts are easy to read before uploading to your claim form.
    •  
  • Upload all itemized receipts/documentation to the form that match the expenses being submitted.
    •  
  • Be sure to click "Add Additional Expense" to separate expenses by individuals on the plan.
    •  
  • Read Certification for Reimbursement.
    •  
  • Print a copy of form and documentation for
    your personal records.
    		•
     
    Do Not
     
  • Do not submit cancelled checks or credit
    card receipts alone. These are not adequate
    documentation without supporting
    itemization.
    •  
  • Do not upload images with color including highlighted items since they are not legible when scanned and should be circled in ink.
    •  
  • Do not handwrite item names on receipts.
    These are not acceptable.
    		•
     
  • Do not submit handwritten receipts for pharmacy.
    •  
  • Do not submit pre-treatment estimates or
    estimated insurance statements.
    		•
     



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