Renewing your Medicaid, Essential Plan and CHPlus benefits


What you need to know and do.

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What is Medicaid and CHPlus renewal?

NY State of Health will send you a notice saying you need to reapply for Medicaid or CHPlus, for most people it’s every 12 months.

The notice will tell you what the next steps are and your renewal due date.

What documents will I need?

It will depend on what applies to you, so check your notice. You may need to send copies of:

  • Your birth certificate or driver’s license/state ID
  • Pay stubs or tax returns
  • Bank statements
  • Record of immigration status, if applicable

What happens if I miss the renewal due date?

If you miss the renewal due date, your coverage may end.

Where can I go if I have more questions?

If you no longer qualify for your current coverage we can help you complete your renewal or learn more about other coverage options.

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Choose how to renew



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Log in and complete your renewal online.




By phone

Call the NY State of Health Customer Service Center at 1-855-355-5777, TTY 1-800-662-1220. Or call Member Services at 1-800-493-4647 TTY 711 Monday – Friday, 8 am- 6 pm.



In person

Contact us at 1-888-617-8979 to meet with a United Healthcare Certified Application Counselor (CAC). You can also find in person assistance in your area.
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See your member benefits and other health plan details at opens in a new tab



Common Questions