Don’t miss out on important Medicaid benefit updates!


What you need to know and do.


What is Medicaid renewal?

It’s the way to see if you are eligible to keep getting Medicaid benefits for another year. The state may send you a notice saying you need to reapply for Medicaid, for most people it’s every 12 months.

Not everyone will receive a renewal form or request for information and need to take action. Some may just receive a letter indicating their renewal is complete and explaining their benefits. If you do get a renewal notice from DSS in the mail requesting information to renew your eligibility, respond as soon as possible.

Please complete all paperwork.

What happens if I miss the renewal due date?

If you miss the renewal due date, your benefits may end.

What if I no longer qualify for Medicaid?

If you don't meet income requirements for this program, you may qualify for other health benefit coverage through the Affordable Care Act (ACA).

To learn more, go to opens in a new tab

Have you moved? Don't miss important updates.

If you have recently moved, please call your local DSS opens in a new tab to give them your new address. Or go online to update your address using ePASS. opens in a new tab

Did you know an enhanced ePASS opens in a new tab account lets you update your address and other information forMedicaid online? Without having to call or visit your local Department of Social Services (DSS). ePASS is North Carolina’s secure self-service website where you can apply for various benefits, view case details, renew your Medicaid and update your information. To set up an ePASS account all you need is a computer or mobile device (like your phone), go to ePASS opens in a new tab and follow the steps.

Need help or have a question?

Please call UnitedHealthcare Member Services at 800-349-1855, TTY 711. Visit NC Medicaid Managed Care opens in a new tab or scan this code:

QR code for NC Medicaid Managed Care website

Choose how to renew



Visit opens in a new tab

Complete and submit forms online.



In person

Complete the paper renewal form or provide requested information and return it to your local Department of Social Services. Find locations here. opens in a new tab



By mail

Watch for any mail from your local DSS.

See your member benefits and other health plan details at opens in a new tab



Common Questions