Medicaid renewal


What you need to know and do.


What is Medicaid renewal?

It’s the way to see if you are eligible to keep getting medical assistance through Med-QUEST. Each year the state sends a notice. If you have changes to report like change in address, income, or number of people in your household, you need to let them know within 10 days.

The notice will tell you:

  • When you need to contact them
  • Ways you can reach them to make changes

What documents will I need?

It will depend on what applies to you. You may need to send copies of:

  • Your birth certificate or driver’s license/state ID
  • Pay stubs or tax returns
  • Bank statements
  • Proof of address
  • Bills for housing, utilities and other expenses
  • Medical records
  • Record of immigration status

What happens if I miss the due date?

If you miss the due date, your benefits may end.

Where can I go if I have more questions?

No longer qualify?

Visit opens in a new tab to learn more about coverage options available.

Ways to update

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Visit your Kolea portal account at opens in a new tab

Log in or create an account. Follow the instructions to update your information.



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In person

Go to a local Med-QUEST Eligibility Branch Office. Find locations here. opens in a new tab


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By phone

Call the State of Hawaii-Department of Human Services Med-QUEST Division at

Oahu: 808-524-3370, TTY/TDD 808-692-7182.

Neighbor Islands: 1-800-316-8005, TTY/TDD 1-800-603-1201.


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By mail

Mail or fax the Med-QUEST Division Eligibility Offices here. opens in a new tab


See your member benefits and other health plan details at opens in a new tab



Common Questions