Medicaid renewal
What you need to know and do.
What is Medicaid renewal?
It’s the way to see if you are eligible to keep getting medical assistance through Med-QUEST. Each year the state sends a notice. If you have changes to report like change in address, income, or number of people in your household, you need to let them know within 10 days.
The notice will tell you:
- When you need to contact them
- Ways you can reach them to make changes
What documents will I need?
It will depend on what applies to you. You may need to send copies of:
- Your birth certificate or driver’s license/state ID
- Pay stubs or tax returns
- Bank statements
- Proof of address
- Bills for housing, utilities and other expenses
- Medical records
- Record of immigration status
What happens if I miss the due date?
If you miss the due date, your benefits may end.
Where can I go if I have more questions?
- Meet with a Medicaid Community Partner. Find a list here. pdf opens in a new tab
- Call the Department of Human Services Med-QUEST Division
Oahu: 808-524-3370, TTY/TDD 808-692-7182.
Neighbor Islands: 1-800-316-8005, TTY/TDD 1-800-603-1201. - Visit MyBenefits.hawaii.gov opens in a new tab
No longer qualify?
Visit healthcare.gov opens in a new tab to learn more about coverage options available.
Ways to update
Online
Visit your Kolea portal account at medical.mybenefits.hawaii.gov/web/kolea/home-page opens in a new tab
Log in or create an account. Follow the instructions to update your information.
In person
Go to a local Med-QUEST Eligibility Branch Office. Find locations here. opens in a new tab
By phone
Call the State of Hawaii-Department of Human Services Med-QUEST Division at
Oahu: 808-524-3370, TTY/TDD 808-692-7182.
Neighbor Islands: 1-800-316-8005, TTY/TDD 1-800-603-1201.
By mail
Mail or fax the Med-QUEST Division Eligibility Offices here. opens in a new tab
See your member benefits and other health plan details at myuhc.com/communityplan opens in a new tab