Renewing your Medicaid benefits
What you need to know and do.
What is Medicaid renewal?
It’s the way to see if you are eligible to keep getting Medicaid benefits. The Florida Department of Children and Families (DCF) determines Medicaid eligibility for Florida residents. Before your benefits expire, they will send you an email or letter.
The notice will tell you:
- Your renewal due date
- What information you need to give
- What documents you need to send
- Ways you can renew
What documents will I need?
It will depend on what applies to you, so check your notice. You may need to send copies of:
- Your birth certificate or driver’s license/state ID
- Pay stubs or tax returns
- Bank statements
- Proof of address
- Bills for housing, utilities and other expenses
- Medical records
- Record of alien/immigration status
What happens if I miss the renew due date?
If you miss the renew due date, your benefits may end.
Where can I go if I have more questions?
- Call the DCF Customer Call Center at 866-762-2237 TTY 711.
- Go to Visit MyFlorida.com/ACCESSFlorida opens in a new tab
Choose how to renew
Online
Visit MyFlorida.com/ACCESSFlorida opens in a new tab
Log in or create an account. Complete and submit forms online.
In person
Go to a local DCF office or ACCESS site. Find the closest one at MyFlorida.com/ACCESSFlorida opens in a new tab.
Be sure to take needed documents with you.
By mail
You can also mail or fax your completed application. The application will tell you where to send it.
See your member benefits and other health plan details